Refund Policy — Prestige Styles
At Prestige Styles, we take customer trust seriously. If there’s a genuine issue with your order, we will support you with a fair return, exchange, or refund process.
✅ Returns accepted within 7 days from the delivery date (eligible cases only, after approval).
⚠️ Important: Any issue must be reported within 24 hours of receiving the parcel.
1) 24-Hour Reporting Requirement (Mandatory)
To be eligible for any return/refund/exchange due to wrong item, damage, or defect, you must contact us within 24 hours after receiving the parcel.
Why this matters: after 24 hours, it becomes difficult to verify whether the issue happened during delivery or after use/handling.
What to send within 24 hours:
- Order number + phone number used in the order
- Clear photos/videos of the issue
- Unboxing video is strongly recommended (best proof)
Requests made after 24 hours may be rejected.
2) When a Return / Refund Can Be Approved
A return, exchange, or refund may be approved if:
- You received the wrong product, or
- The item arrived damaged, or
- The item has a manufacturing defect on arrival
(Eligibility depends on proof and inspection.)
3) Return Eligibility Conditions
To qualify for return/exchange/refund:
- Product must be unused and in original condition
- Must include original packaging and all included parts
- Proof must be provided (photos/video).
- The request must follow both rules:
- Reported within 24 hours
- Return within 7 days (after approval)
4) Not Eligible for Return / Refund
We do not accept returns/refunds for:
- Change of mind after confirmation
- Normal wear & tear, scratches from usage
- Damage caused by water, sweat, chemicals, perfume/sanitizer contact
- Incorrect size chosen by customer (when sizing info was provided)
- Products that are used, washed, altered, or missing packaging/parts
- Any complaint reported after 24 hours of delivery
5) Resolution Options (If Approved)
If your claim is approved, we may offer:
- Replacement (same product), or
- Exchange (equivalent product), or
- Refund (if replacement is not possible)
Final decision depends on inspection and stock availability.
6) Refund Method & Timeline
Refunds are processed only after the returned product is received and inspected.
- Refund method: bKash / Nagad / Bank transfer
- Processing time: usually 3–7 working days after return approval and inspection
Note: Delivery/return shipping charges are not refundable unless the issue occurred from our side (wrong/damaged/defective).
7) How to Request a Return / Refund (Steps)
- Contact us within 24 hours of delivery
- Share:
- Order number
- Delivery phone number
- Issue details + proof (video/photos)
- We review and confirm eligibility
- If approved, we provide return instructions
- After inspection, we finalize replacement/exchange/refund