Privacy Policy — Prestige Styles

Prestige Styles  is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website or place an order through any official Prestige Styles channel.

This policy applies to information collected through:

  • Our website and checkout pages
  • Our official social media pages (e.g., Facebook/Instagram) and messaging channels (e.g., WhatsApp)
  • Customer support communications

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1) Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Delivery address
  • Email address (if provided)
  • Order details (products, variants, quantities, prices)
  • Communications with us (messages, support requests)

1.2 Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address and general location (approximate)
  • Device identifiers and browser type
  • Pages viewed, clicks, session duration
  • Referring pages and traffic sources

1.3 Payment Information

If you pay online (when available), payments are processed by third-party payment providers. We do not store complete payment card details. For Cash on Delivery (COD), we process contact and delivery information for delivery and verification purposes.

2) How We Use Your Information

We use collected information for the following purposes:

  • Order processing and fulfillment (confirming orders, delivery coordination, status updates)
  • Customer service (support, resolving complaints, returns/refunds/exchanges)
  • Fraud prevention and operational security (detecting fake orders, repeated refusals, suspicious behavior)
  • Website performance and analytics (understanding site usage, improving checkout experience)
  • Marketing and advertising (where permitted), such as measuring campaign performance and showing relevant offers

3) Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and understand customer behavior. Cookies may be used for:

  • Remembering cart and session preferences
  • Measuring site performance and conversion events
  • Supporting advertising and analytics services

We may use tools such as:

  • Meta (Facebook/Instagram) Pixel
  • Google Analytics and/or Google Ads conversion tracking
  • Similar analytics and performance tools

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

4) Disclosure of Information (When We Share Data)

We do not sell your personal information.

We may disclose your information only as necessary to:

  • Delivery partners/couriers for shipping and delivery coordination
  • Payment processors for secure transaction processing (where applicable)
  • Analytics and advertising providers for reporting and measurement
  • Customer support tools used to manage communication and service records

We share only the minimum information required for these purposes.

5) Data Security

We implement reasonable administrative and technical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information.

6) Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide customer support
  • Maintain business, accounting, and operational records
  • Prevent fraud and abuse of service
  • Comply with legal obligations where applicable

7) Your Rights and Choices

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete certain information (where legally and operationally possible)
  • Opt out of promotional messaging

To submit a request, contact us using the details below. For security reasons, we may verify identity before processing requests.

8) Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies separately.

9) Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

10) Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and will take effect on the “Effective Date” shown above.